LEGAL CONDITIONS
LLADRÓ ASSURANCE PROGRAM
The following conditions are applied to purchases made in Lladró Boutiques (see list in webpage) and on www.lladro.com:
1. During the first 12 months the replacement of the piece is completely free, with the exception of jewelry collections, which come with a 2-year period of free replacement following the date of purchase. The shipping costs for returning the damaged piece and sending the replacement piece will be paid by the customer.
After the first 12 months you may repurchase the piece and avail of the advantages of the LLADRÓ ASSURANCE program with a 33% discount on the RRP at the moment of purchase. The shipping costs for returning the damaged piece and sending the replacement piece will be paid by the customer.
If you have already purchased a piece with the LLADRÓ ASSURANCE program, you can avail of a 33% discount on the RRP in the case of breakage.
2. This insurance does not cover creations in the Lighting category (chandeliers, ceiling, tabletop, standing and wall lamps) or in the Light & Scent category (lithophanes and domes with candles or LEDs, cordless lamps and home fragrances in all formats; candles, diffusers and refills).
3. If the assured piece has been withdrawn from our catalogue or has been sold out, you can choose or purchase another piece with a sales price equal to or below the sales price of the assured piece. Under no circumstance will the user will be compensated for the difference in price between the assured piece and the piece eventually acquired when making use of the LAP assurance.
4. To make use of LLADRÓ ASSURANCE you must present the damaged piece to Lladró. You may be asked to present ID to check that your personal data coincide with the holder of the assurance. In addition, the “Lladró” logotype on the base of the piece must be intact to prove that the piece is authentic.
5. This insurance does not include the partial replacement of the piece, that is, the replacement of broken or damaged accessories.