If you choose the Gift wrapping option during the purchase process, your order will be wrapped especially without any additional cost and you can also include a personalized gift note.
Shipping costs: Depend on cost of the order and the shipping address. To know it exactly, add the products you wish to your shopping cart. In some cases no shipping cost are applied.
Delivery times: For Europe, no more than seven working days; for USA, within 24 hours if you choose the express delivery and between two and six working days for standard deliveries, depending on the state.
If you make a purchase and then change your mind, you can change or return your order without any problem: just send a notification to firstname.lastname@example.org within a period of 14 working days after receiving your order. Our Customer Service Department will inform you of the steps to take.
Shipping costs for returning an order will be paid by Lladró, provided that the product must arrive in perfect conditions and with its original packaging. In a maximum period of 14 working days after receiving the product, the payment shall be refunded to you using the same payment method as used when placing the order. Should you have any doubts, take a look at our Purchasing Conditions.
We offer a service that insures your pieces free of charge from the moment of purchase (Lladró Assurance Program). In the event of breakage, you can purchase the piece again at any Lladró point of sale, with the conditions stipulated in the insurance.