LEGAL WARNING AND GENERAL TERMS AND CONDITIONS
Before using this website please read this legal warning and general terms and conditions
By entering and using this website, you shall be considered a user. By using this site you agree to these terms and conditions.
Titleholder
The titleholder of this website and its domain is the company LLADRÓ, S.A., Sociedad Unipersonal, with headquarters at Carretera de Alboraya s/n, Polígono Lladró, 46016 Tavernes Blanques (Valencia), Spain and with fiscal number A46.147.112.
Contact email: e-boutique@es.lladro.com.
This company, hereinafter “LLADRÓ”, is registered with the Registro Mercantil de Valencia in Vol. 2894, Book 210, Folio 93, Section 8, inscription 22.
Use of this website
LLADRÓ provides access to services, information, programs and data belonging to LLADRÓ (or its licensors), which you may access as a user of this website. As a user, you accept the responsibility for the correct use of this website and of the services that can be accessed on it, as well as to facilitate the data necessary to access certain services or contents, providing truthful and legal information. When you register with your personal data, you may also provide a password for which you have sole responsibility, and are obliged to maintain its confidentiality.
By entering this web site, you, as a user, agree to make a correct use of its contents and services.
It is strictly forbidden to interfere with this website by intentionally introducing viruses, programs or materials that may cause damage to us or to third parties. It is also forbidden to attack this website or to obtain unauthorized access to it, to the server in which it is stored or to any other server, computer or database related with this website.
Information on sales to specific territories
This Website only processes orders placed from, and shipped to, the United States of America and Puerto Rico.
All sales to these countries will be carried out by LLADRÓ USA, INC., a sister company of LLADRÓ S.A., with registered address at 435 W 14th Street, New York, NY 10014.
Protection of Personal Data
LLADRÓ complies with all applicable data protection and privacy laws and ensures the proper use and protection of users' personal data. Please read our Privacy Policy for further information.
LLADRÓ complies with all applicable laws relating to electronic commerce and electronic communications and, where required by applicable law, will obtain your consent before sending commercial communications by electronic means.
Intellectual Property Rights
All the brands and logotypes included in this website are registered by Lladró, S.A. and Lladró USA, Inc.
Lladró, S.A. is the holder of the copyright of all the contents, the graphic design and the source code of this website.
The copyright of the products that appear on this website belongs to Daisa, Diseños Artísticos e Industriales, S.L. and to Lladró, S.A. (except for those corresponding to outsourced designers which are expressly mentioned, for which there is a license contract).
To the above effects, the above-mentioned company will be referred to generically as "LLADRÓ”.
LLADRÓ, on its own behalf and as license holder, is the holder of any and all the intellectual property rights to this website, as well as all the elements contained in it (images, sound, audio, video, software and texts; brands and logotypes, combinations of colors, structure and design, selection of materials used, computer programs required for its functioning, access and use, etc.).
All rights reserved. It is expressly forbidden to copy, reproduce, transfer, distribute and communicate, totally or partially, the contents of this website for commercial purposes, on any support and by any semifont-semibold, without the authorization of LLADRÓ. The user agrees to respect LLADRÓ’s Intellectual and Industrial copyright. The user can visualize, print, copy and store
on his/her personal hard drive or any other physical support the elements of the site solely and exclusively for personal and private use, maintaining all copyright warnings and registered trademarks exactly as they appear. Any other use of the materials will be considered a violation of LLADRÓ’s rights.
The user of this website must refrain from deleting, altering, adapting or modifying any security or protection system or device that may be installed in the LLADRÓ website.
To create links to this website, please follow the rules and regulations as stipulated in the “Links” section.
Disclaimer of warranty and liability
LLADRÓ does not guarantee the accuracy, reliability and integrity of the content of this website and under no circumstance can it be held responsible for damage of any kind that may be caused by the use of this website or its contents, including, among others, errors or omissions in the content, lack of availability of the web pages, the transmission of viruses or malware in the contents.
Lladró shall not be held responsible for any damage or loss caused by denial-of-service attacks, viruses or any other program or technologically harmful material that may affect your computer or other devices, data or materials as a consequence of using this website or of downloading contents from it or from other linked web pages.
Modifications
LLADRÓ reserves the right to make the modifications it considers necessary to this website at any time and without prior notification, including the modification, deletion and addition of content and services provided though the website, as well as the form in which they are presented or their location in the website.
LLADRÓ also reserves the right to modify, at any time, these General Terms and Conditions for using this website which shall remain in force until they are modified by others which shall be duly published.
Exclusion clause
LLADRÓ reserves the right to refuse or withdraw access to this website and/or the services it provides, without the need for any prior notification, to those users who breach these General Terms and Conditions or our Privacy Policy.
Links
Links from other web pages to www.lladro.com are authorized, as long as the www.lladro.com page opens in a separate window without retaining any element of the site of origin.
The only purpose of links that appear on this website is to inform the user of the existence of other sources to expand the information offered on this site. This does not imply that we invite or recommend you to visit these pages, and LLADRÓ shall not be responsible or liable, whether directly or indirectly, for any damages or loss caused or sustained by the user, in connection with any use or reliance on information or material obtained from third party sites. In providing these links, Lladró does not in any way imply association or participation with the linked sites.
LLADRÓ has no control over third party websites and shall not be held responsible for information or content other than on this site (www.lladro.com) managed by our webmaster, nor does it guarantee their availability or reliability.
Applicable law
The applicable law for the resolution of any conflict that may arise from the relationship between LLADRÓ and the user of this website shall be the laws applicable in the jurisdiction where the claim is brought, without prejudice to any mandatory consumer protection laws that may apply.
Jurisdiction
By visiting this website, you agree that any dispute or conflict that may arise as a result of using this website shall be resolved through binding arbitration in accordance with the arbitration rules applicable in the jurisdiction where the claim is brought, except where applicable law grants the customer the right to bring a claim before a competent court.
Comments, Suggestions and Complaints
We appreciate your comments and suggestions. Please send your comments, suggestions, queries and complaints to e-boutique@us.lladro.com. Customers and users may apply for official complaint forms at the above email address.
Returns and Refunds
If you have purchased a product on this Website and wish to request a return within the applicable period set out in the Purchasing Terms and Conditions, you may send a message to e-boutique@us.lladro.com using the following text and filling in the missing details.
“…
To: LLADRÓ USA, INC.
Customer Service Department
Email address: e-boutique@us.lladro.com.
I hereby inform you that I wish to request a return the following product: (name or reference no. of product),
which was delivered to me at the following address: (address order was shipped to), on: (date of delivery), having placed the order for the product on: (date of placement of order).
Name of customer:
Date:
…”